Selecting a Chain Manufacturing Partner: Core Values Matter
Most successful business relationships have one thing in common: both partners have core values that align. And when business relationships go wrong, it’s usually a misalignment of core values that underlies every issue.
There’s a lot at stake when selecting a chain manufacturing partner. No matter how you interact with chain—an OEM using it in your end product, a distributor offering it as part of your product line, or an end-user—your business relies on it to perform according to your expectations. Your reputation and the safety of your customers and team members depend on the integrity of your chain manufacturing partner.
This is why it’s so critical to ensure that your chain manufacturing partner acts ethically and takes pride in their work and that their core values align with yours. Here are the values we embrace that make us better partners.
Having courage is the combination of empathy, vulnerability, bravery, and determination. By embracing our whole selves and speaking up for our beliefs, we are able to tackle challenges head-on and innovate in finding solutions for different manufacturing problems. It’s what drives us to be the best at what we do and to never settle for second best.
We understand that innovation and growth require taking risks and trying new things. This can be intimidating, but we believe that having the courage to try new things is what sets us apart from our competitors. Whether it’s experimenting with new manufacturing techniques or investing in new technologies, we are willing to take risks in the pursuit of excellence for our customers. Our openness to asking for help and addressing complex requests enables us to find creative solutions for special processes.
Our customers rely on us to provide high-quality products and services. This requires us to have the courage to speak up and address any issues that may arise. By having the courage to address issues head-on, we can work together with our customers to find solutions that meet their needs.
We also believe that having the courage to listen to our customers is essential. We value their feedback and suggestions and are willing to make changes based on their input. This means being open to feedback and having the courage to address any issues or concerns that our customers may have.
Take Pride and Care in our work
We believe that our work is a reflection of who we are as a company, and we take great pride in everything we produce. This is measured in the quality of the work and service that we provide to customers like you.
We firmly believe that the utilization of top-tier materials is paramount in crafting exceptional products, and our unwavering dedication lies in procuring the finest materials attainable. This commitment to quality materials ensures that our customers receive products that are built to last. Furthermore, we continuously gather data throughout the chain-making process using our proprietary system, Chainspection, ensuring precision and strength at every stage while demonstrating our determination to excel in the industry.
Another way we embody this core value is by investing in our people. Many of our team members have been here for 10, 15, or 20 or more years. They’ve built a strong, steady career in chain manufacturing and take pride in the work they do every day. We believe in providing them with the training and resources they need to develop their skills and produce high-quality work. We celebrate the wins of quality and excellence when we help both our customers and employees achieve their goals.
At Laclede Chain, we operate with the mindset that making small, incremental changes in the moment leads to big improvements over time. We encourage our employees to identify areas where we can make improvements, no matter how small, and we work together to implement those changes. We believe that every member of the Laclede Chain family has the drive to learn, practice and get better at what we do, and we provide our employees with the training and resources they need to grow their unique skill sets and become experts in chain manufacturing.
We believe in being authentic, real, and true in everything we do. We value honesty, truthfulness, and sincerity, and we strive to be genuine in all our interactions with our customers.
Part of our commitment to Being Genuine is leading with transparency in everything we do. We believe that our customers have the right to know what goes into the production of their chains, and we are open and honest about our processes. Providing our customers with detailed information about the materials we use, the manufacturing processes we employ, and the quality control measures we have in place to ensure we’re meeting their quality standards, builds a strong foundation. By being transparent, we build trust with our customers, and they can rely on us to provide them with honest and straightforward solutions.
Being true to ourselves and showing our customers who we are is another important component of Being Genuine. We understand that our customers choose us because of who we are as a company, and we believe in being genuine in all our interactions. We don’t try to be something we’re not, and we don’t put on a show to impress our customers. Instead, we are true to ourselves, and we let our work speak for itself. By checking our egos at the door and being grateful and humble, we can better serve our customers. We are committed to being loyal to ourselves and our partners, and we value long-term relationships over short-term gains.
Recruiting Dependable Team Members
Our core values are also woven into choosing the right people for the job. By hiring based on these core values, we can build a dependable team that our customers can rely on. We look for candidates who have a strong work ethic, a commitment to quality, and a willingness to learn and grow. Having a team who embodies our core values means we are providing our customers with the best possible products and services so that our customers won’t have to worry about chain and focus on other aspects of their business.
Do These Core Values Align With Yours?
If having courage, taking pride and care in our work, continuous improvement, and being genuine are critical aspects of your business, and you’re looking for a chain manufacturing partner to support you, then Laclede Chain can help. We’re well-versed in helping our customers solve tough problems, and we feature a diverse line of products that are suited for a variety of different industrial applications.